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 Customer Services Help |
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Trade account application form
If you wish to apply for a Trade Account please click here to download the application form. Once your trade account is active you can shop online and pay for your goods with your Trade Account - quick, easy and simple.
Goods return form
Need to return some items? Please click here for the printable goods return form. You will need to complete this form and return it to us with the goods.
Calibration and repair form
Time to calibrate or repair your equipment? Please click here for the printable calibration and repair form. You will need to complete this form and return it to us with the item(s)
Hire agreement
Before we can send out any equipment on hire you must click here for the printable Hire Agreement. Once you have faxed or emailed the form back to us we can progress with your hire order.
Create an account
If you are looking to create an account on our website you can do so easily here. You can also signup to our newsletter at this stage if you wish.
Forgotten password
If you have forgotten your password you can request a new one here. You will be emailed a new password usually within 10 minutes of the request.
View your order status
If you need an update on the status of your order please login to the My Account section of the website using your username and password. From here you can also print your own invoice, see notes and messages regarding the order and check your details (i.e shipping address). If you need to contact us about an order you have placed please contact Customer Services using the contact us form.
Update account details
If you need to update your details please login to the My Account section of the website where you can change your personal, billing and shipping information. If you require a change of details after placing and order please contact Customer Services by email using the contact us form.
Online trade accounts
Once your trade account is active you can shop online and pay for your goods with your Trade Account - quick, easy and simple. Your order will be processed and you will be invoiced according to the usual trade account terms. To open a trade account please click the Documents tab at the top of this page and follow the instructions.
Newsletter
When you create an account you will be given the option to receive the Newsletter. The newsletter content varies from selections of new products, special offers, sale / clearance items and all the equipment that might make your job a little bit easier, faster or safer. You can unsubscribe to the newsletter at any time by logging in to My Account and turning the Newsletter option off or by clicking the unsubscribe link at the bottom of the newsletter. Please note our system can only automatically unsubscribe you from the newsletter if you reply to the newsletter with the word UNSUBSCRIBE in the title and your reply is from the email address the newsletter was originally sent to.
Privacy and security information
Please click here to view our privacy and security information
How to order
You can place an order online by adding items to your shopping cart and using the online checkout. Please view the payment options we accept below. If you wish to place an order over the telephone please contact the sales department on 0800 012 6348 or email using the contact us form.
VAT information
All prices listed on our site exclude VAT. Our website will work out the VAT for you at checkout before asking for payment. VAT is only charged to orders shipped within the UK.
Payment
We accept the following payment methods online:
- Credit / Debit card
- Cheque payment (order will remain pending till payment is received and cleared)
- PayPal / Google Checkout
- Online Trade Account (you must apply and be accepted before this option is available online - click the Documents tab at the top of this page)
- Online Purchase Order (Local Authorities, Schools, Colleges, Government Agencies etc - please call to have this feature activated on your account)
- Bank Transfer and International Bank Transfer (order will remain pending till payment is received and cleared)
Delivery Charges
United Kingdom - Mainland
Orders for delivery to a UK Mainland address will be shipped FREE OF CHARGE.
Please ensure you select United Kingdom from the drop down box at the point of registration / ordering to receive FREE SHIPPING
United Kingdom - Extended
There is a shipping charge calculated at checkout for orders to Scottish Highlands & Islands, Northern Ireland and the Channel Islands. (Please see the list of post code areas below.)
BT - BT, GY - GY , HS1 - HS9, IM - IM, IV21 - IV24, IV26 - IV28, IV40 - IV56, JE - JE, KA27 - KA28, KW - KW, PA20 - PA20, PA21 - PA21, PA41 - PA41, PA42 - PA49, PA60 - PA60, PA61 - PA78, PA80 - PA88, PH36 - PH44, TR21 - TR25, ZE - ZE
NOTE: If the delivery address falls in to one of the above post code areas please ensure you select the correct country from the drop down box at the point of registration / ordering. Above post codes are classed as United Kingdom (Ext). We reserve the right request a further payment to cover shipping charge should you choose the incorrect country.
Rest of the World
Orders for export outside of the UK will incur a shipping charge which is calculated at checkout. Simply select your country from the dropdown box at the point of registration / ordering.
Larger Products & Direct Dispatch
Some products are dispatched direct from supplier / manufacturer. Larger and/or heavier products can only be delivered to an external ground floor location at the delivery address. Please ensure you have the correct equipment to move the delivery safely
Delivery
Shipping Destinations - We often ship orders around the world so regardless of where you are we can probably get the order to you. Delivery can be made to your home, workplace or anywhere you wish. Certain Credit / Debit Card payment services require that we ship the goods to the registered card holder address, please ask if you are unsure whether you can use an alternative address or not. Please Note: Import duties are occasionally required by the receiving country customs, we are not responsible for this element and do not quote or charge for it in our prices and quotations
Delivery Days & Times - We dispatch orders Monday to Friday (except UK public holidays). Standard delivery days are Monday to Friday although we can also deliver on Saturdays at an additional cost. If you need your order before 12 or before 9 we can arrange this too, simply call us with your delivery requirements and we will quote you a set delivery charge.
Other information - We dispatch all UK mainland items on a Next Working Day delivery from point of dispatch. Orders shipped outside of the UK and to some parts of the UK mainland such as the Highlands of Scotland may take longer to arrive. We aim to deliver goods within a maximum of 10 workings days from the date of ordering. Some items which require custom work, calibration or manufacture (such as specialist ladders) may take longer, in such case please email Customer Services using the contact us page for an initial delivery estimation and any updates. Please view the Terms of Sale for further information on delivery.
View order status
If you need an update on the status of your order please login to the My Account section of the website using your username and password. From here you can also print your own invoice, see notes and messages regarding the order and check your details (i.e shipping address). If you need to contact us about an order you have placed please contact Customer Services using the contact us form.
Damaged goods
While we take great care in checking your goods and packaging them correctly unfortunately from time to time some goods do get damaged in transit. When we dispatch your goods we will send you an email confirmation to remind you to sign for the goods as "unchecked" - This allows insurance claims for damaged goods to be dealt with more efficiently. If you have received damaged goods don't panic - all we ask is that you take the earliest opportunity to inspect and test your goods and if you find a problem contact Customer Services using the contact us form soon after.
Returning goods
If you need to return any goods to us please click the Documents tab at the top of this page and follow the instructions.
Conditions of Sale
Below are our standard Conditions of Sale
1. Definitions
- The "Buyer" means the company or person who buys or agrees to buy Goods from the Seller.
- The "Seller" means Construction Store Ltd or constructionstore.co.uk - A company trading in the United Kingdom and operating under English Law.
- "Conditions" means the Conditions of Sales set out in this document and any Special Conditions agreed in writing by the Seller.
2. Conditions
- These conditions shall apply to all Contracts and Orders for the sale of Goods by the Seller to the Buyer to the exclusion of all other Terms and Conditions including any which the Buyer may purport to apply under any purchase order, confirmation of order or similar document.
- No variation or addition to these Conditions shall be effective unless agreed in writing by the Seller.
- No contract for the sale of Goods shall arise until the seller dispatches the Goods to the Buyer.
- Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Conditions.
- Nothing in these Conditions shall affect the statutory rights of any consumer more than the law permits.
3. Prices
- The Price shall be that on the Seller's current Price List (or if applicable the price contained in the Seller's Quotation).
- The Seller reserves the right to revise prices prior to despatch of Goods to reflect any direct or indirect increase in costs to the Seller but if the price has been paid in full prior to despatch no price revision may take place without the prior written agreement of the Buyer.
- All prices are exclusive of VAT, which shall be paid in addition if applicable according to legal requirements.
- Payment must be made in full before the delivery of any Goods except where the Buyer has an agreed credit account.
- If any act or proceedings shall be commenced in which the Buyer's solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.
4. Interest on Overdue Invoices & Returned Payments
- Interest on overdue invoices & returned payments shall accrue from the date when payment becomes due from day to day until the date of payment at 2.5% over Alliance and Leicester Bank base rate per calendar month both before and after any judgement.
- All invoices shall be paid in full, free from any deduction for any set-off, counterclaim or otherwise howsoever.
- Any returned payments will be subject to an administrative charge of £5.00 per return.
5. Warranty and Liability
- The Buyer must satisfy themselves as to the suitability of the products for their intended use.
- Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, Section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, Common Law or otherwise are excluded and the Buyer warrants that the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.
- The Seller will accept no liability for any loss or damage however caused, resulting from the use of the products, whether for injury, profit or data loss.
- We continue to develop and improve our products constantly and reserve the right to alter designs without notice.
6. Delivery
- Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date. For clarification our standard delivery periods from point of order and clearance of payment are 3-10 working days for UK Mainland, 3 – 14 working days for Ireland and Mainland Europe and 7 - 14 working days Worldwide. However we are subject to manufacturers and / or stock shortages at certain times.
- Unless otherwise agreed the Seller may deliver by instalments and in such case each instalment shall be treated as a separate Contract and any delay, default or non-delivery in respect of any instalment by the Seller shall not entitle the Buyer to cancel the remainder of the Contract.
- Failure by the Buyer to pay for any instalment or delivery when due shall entitle the Seller to withhold further deliveries and the Buyer shall be liable for any costs incurred by the Seller relating to such Goods which the Seller is then entitled to withhold.
- Delivery of the Goods shall be made to the Buyer's address and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
- All goods shipped to a UK address for subsequent export should be checked for completeness and suitability before leaving the UK. The customer will be liable for all shipping costs for amended or corrected orders once they have left the country unless a prior agreement has been made. This does not apply to orders that are shipped directly overseas
7. Ownership and Risk
- The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller's premises at the Buyer's request.
- The Seller remains the owner of the Goods affected by the Contract until the Seller has been paid in full for such Goods.
- If any payment due under these Conditions is overdue in whole or in part, the Seller may without prejudice to any of its other rights recover and/or re-sell the Goods or any of them and may enter on the Buyer's premises by its servants or agents to recover the Goods and the Buyer shall be liable for all Seller's costs in doing so.
- If the Buyer is a consumer and properly rejects any of the Goods which are not in accordance with the Contract, the Buyer shall nonetheless pay the full price for such Goods unless the Buyer promptly gives notice of rejection to the Seller and at the Buyer's costs return such goods to the Seller in good condition.
- In the case of any other sale the Buyer shall inspect the goods immediately upon delivery and shall notify the Seller within five days of delivery if the Goods are damaged or do not comply with the Contract.
- Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packing and the Buyer's risk and either,
a) retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect or collect the Goods or
b) at the Seller's option returned by the Buyer to the Seller who will refund the cost of postage and packing to the Buyer if the Goods are in fact defective.
8. Cancellation Returns
- No Contract shall be cancelled nor shall any Goods which are in accordance with the Contract be returned without the prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller.
- Unless the Seller at its discretion decides otherwise, if the Seller agrees to accept the return of any such Goods then,
a) a Goods Return No. obtained from the Seller must be clearly shown on the returning parcels
b) the Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the goods being inadequately packaged by the Buyer or through the Buyer's fault
c) the Seller reserves the right to make a handling and restocking charge of 25% on Goods which are returned unused if they were ordered in error or are no longer required.
d) the Seller will inspect the returned Goods within 3 working days of receipt and where due approve for any refund.
- Refunds will be made within 14 working days of,
a) the order cancellation date where no Goods have been dispatched
b) returned Goods approved for refund.
9. Force Majeure
- The Seller will not be under any liability whatsoever in the event that the Seller is prevented or delayed from supplying or making delivery of any Goods for any reason or cause beyond the Seller's control.
10. No Waiver
- The Seller's failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these conditions.
11. Liability
- Except as may be implied by law where the Buyer is dealing as a consumer, in the event of any breach of these Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential damages.
These Conditions shall be construed in accordance with English Law.
Privacy and security information
Please click here to view our privacy and security information
Report a fault with the website
Please report any website faults to our Customer Service team using the contact us form.
Contacting us
Please note we can can only deal with the person(s) named on the account or order (either billing or delivery name). If you require communication to or from us with a third party please email Customer Services using the contact us form in advance to authorise the third party by name. This is to protect your privacy and security.
Cookies
Our website requires cookies to work the shopping cart.
Sales
Our Sales team can advice on products, take your order and process your payment over the telephone. If you require more information on a product you can call us on 0800 012 6348 or email Sales using the contact us form. never send your card details via email. If you have already placed your order and wish to check its status please login to the My Account section of our website or email Customer Services using the contact us form - see below.
Customer Services
Our Customer Service team are here to help. If you need an update on the status of an order or you need to change details on an order not yet dispatched please email Customer Services using the contact us form. You can also see order updates if you login to the My Account section of the website using your username and password. Customer Services can also help with stock enquiries, delivery information, faulty/damaged goods, returns, refunds, complaints and calibrations/repairs in process. We aim to answer all customer service enquiries via email within a maximum of 3 working days from receipt. Please refer to your 4-digit order number emailed to you at the time of placing an order on any emails to Customer Services using the contact us form to ensure a quicker response time.
Report a fault with the website
Please report any website faults to our Customer Service team using the contact us form.
Contacting us
Please note we can can only deal with the person(s) named on the account or order (either billing or delivery name). If you require communication to or from us with a third party please email Customer Services using the contact us form in advance to authorise the third party by name. This is to protect your privacy and security.
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